Terms and Conditions

Please read my T&C’s carefully before purchasing, by purchasing with Forever Nurtured you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Forever Nurtured own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Forever Nurtured website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Forever Nurtured you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Product Information
Forever Nurtured Keepsakes are not intended for children. They present a chocking risk and children should not be left unsupervised around them.
Please check your keepsake regularly for wear and tear.
Jewellers grade glue is used in some of our keepsakes which can be compromised by water, perfumes and lotions.
I am happy to repair any items for the cost of postage.
All keepsakes are made from resin. Resin is a type of plastic and as with all resins will yellow over time especially if exposed to UV light which includes direct sunlight.

These keepsakes are handmade and may have slight imperfections such as air bubbles and fine lines from moulds and the sanding process. Each persons milk and other inclusions vary in colour and texture.
The way we make some pieces of jewellery may cause slight gaps where inclusions are set into the resin. This is a natural occurence with the milk preservation and is a part of the unique qualities of your inclusions. No one piece of jewellery is identical when using individuals personal inclusions.
Lint fibres and flecks of glitter may be picked up in the process of creating your keepsake, we do try to ensure that during creation of your keepsake your breast milk is kept away from these fibres as much as possible. Every effort is made to minimalize any imperfections.
Please remember these are unique handmade pieces and are not comparable to large scale manufactured items.

Each keepsake is individual and unique, please specify if you have any preference for placement upon ordering in the notes section, however mother nature does play a part in making keepsakes which is out of our control such as colours of inclusions, textures and the way some inclusions may move during the curing process. We do our best to accommodate requests but sometimes mother nature plays her part which we think is wonderful as its individual to you.

You can contact me at any point between the time of ordering and the notification of receipt of your inclusion to discuss details of your order.
Jewellers grade glue is used in some of our keepsakes and as much as this is a very strong glue It can be compromised by moisture, perfumes and lotions. Please ensure you follow our Care Guide and keep your keepsake away from exposure to these elements as much as possible.

Forever Nurtured breastmilk inclusions do not discolour. Prior to the establishment of Forever Nurtured breast milk inclusions were tested over time for discolouration from which the trials which included many peoples breast milk. If your keepsake does discolour significantly within the first 30 days, please get in contact with us and we will replace your item.

We use Sterling silver jewellery in our keepsakes. Some sterling silver jewellery is hallmarked, some is not. Our silver jewellery is exempt from current British Law.
Silver plated jewellery is less durable than Sterling silver and will tarnish faster as it is a thin layer of silver over a bronze base. Moisture, perfumes and lotions can increase the speed of tarnishing.
As stated on our care note provided with your keepsake, we advise you to keep your keepsake away from these as much as possible to prolong the quality of appearance of your keepsake.

The pendants contain no nickel, lead, cadmium or any other undesirable substances.


Prices
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.


Payment
Forever Nurtured preferred payment method is PayPal – You do not need a PayPal account to purchase with us.
Any contract for purchases made through the website will be with Forever Nurtured. Forever Nurtured must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Forever Nurtured will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Forever Nurtured acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Due to the nature of creating keepsakes, time taken to make each individual unique piece varies. A guide of how long keepsakes are currently taking to create is posted on the website ‘Home Page’ under ‘Expected Completion Time’ which is and estimated calculation from receipt of your inclusions until completion of your keepsake. This is an approximation and is to be used as a guide only. It will be a minimum of 1 working week from receipt of your inclusions. If you have any queries you can contact us via the web page or at contactus@forevernurtured.co.uk


Shipping
Forever Nurtured posts orders via Royal Mail special delivery. Overseas deliveries will be tracked and signed for services provided by Royal Mail.
Options to choose which service you require will be available at the checkout.
Please ensure that your postage address is correct on PayPal and that it matches your ordering address as we are only permitted (by PayPal) to post to this address.
You will receive an email on dispatch of your order which will have your tracking number for the Royal Mail track and trace service. Any parcels returned to us that have attempted delivery will incur a redelivery charge suitable for the trackable service for your destination.


Returns & Cancellations
If you cancel your order and you have not shipped your milk we are happy to offer a refund of your order minus the £10 non refunable deposit you have agreed to for your breast milk pack if you have not ordered a custom setting such as the Delix ring. If you have ordered a custom setting then unfortunately as we will have started working on your bespoke custom setting from the time of payment we will not be able to give you a refund in these instances.

  1. If you cancel your order and you have already shipped your milk unfortunately as we will have started working on your keepsake we will not be able to give you a refund
  2. If your order is damaged or faulty upon receipt, please inform us within 7 days of receiving your item. Free repair or replacement of your keepsake will be organised from this contact.
    If I do not hear from you within the 7 days, it will be assumed that your keepsake satisfies the buyers requirements.
    Outside this time frame I am happy to repair any items at the cost of postage within 3 months of receipt of your keepsake. After the 3 months’ period we can repair your keepsake at a cost.
    Your keepsake is a custom made item and is made with your inclusions therefore I cannot accept any returns or issue any refunds. Please ensure you have contacted me regarding any preferences you may have in regards to your keepsake. If I do not receive any communication I will continue to make the keepsake and placements will be made at my own discretion.
    A Guide for Caring for your keepsake will be included with your item(s). Forever Nurtured will not be held responsible for loss or damage of your keepsake. If return of your keepsake is required, please send via Royal Mail Recorded or Special delivery.

    Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Forever Nurtured; in this case, please refer to the returns section of this document.

    Forever Nurtured
    21 Norton Avenue
    Sheffield
    S12 2LA
    Email: sam@forevernurtured.co.uk

    Last edited July 2021